Team Description & Purpose of Role

The essence of the role: 

This role is a combination of technical skills and customer communication skills with the goal to support incidents and implement customer change requests within the given SLA, working with the highest possible level of quality. 

The complexity of support will vary from more simple tasks to a number of more complex where candidate needs to understand the customer solution. Part of this role is to communicate effectively with the customer by phone or email; to confirm incident or change closure/completion or during the troubleshooting and implementation of the task. 

About the team: 

The Customer ...more->

Team Description & Purpose of Role

Generally accepted to be Europe’s fastest growing telecoms provider, the company owns and operates Europe’s most advanced and densely connected voice and data network. It delivers intelligent, customer-controlled network services to a diverse range of businesses including mobile operators, service providers and enterprise customers. Unencumbered by debt, and with established operations throughout mainland Europe and North America, the company also owns and operates dense city networks throughout Europe’s major business centres.

The Giant has based its communications Intranet site on SharePoint and as a result needs a specialist in SharePoint development.

Job Responsibilties

Design, develop and maintain existing ...more->

Team Description & Purpose of Role

The Information and Process team is responsible for the management of Systems and IT Projects as well as overseeing the development of Interoute’s corporate processes. The team is responsible for information management, project management, business analysis and quality assurance.

Job Responsibilities

- End to end Management of Information Systems projects 

- Act as liaison for stakeholders for different business areas 

- Identify, document and maintain Business Cases 

- Manage multiple projects at the same time 

- Build and maintain effective cross-functional project teams 

- Facilitate the definition of project scope, goals and deliverables 

- Define project tasks and resource requirements 

- Work with Business ...more->

Team Description & Purpose of Role

- The 1st Line UCOMM team is responsible for the 1st Line Technical Support of Managed/Hosted UCOMM solutions and platforms on a pan-European footprint. 

- Manages and maintain all shared and dedicated UCOMM platforms supporting customers and the business activity. 

- Manages one of the larger cloud UCOMM platforms in the world with 3 locations spread through 3 continents (North America, Europe and Asia). 

- The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective support and maintenance of high-quality UCOMM services to external and internal customers. 

Job Responsibilities

Technical 1st line ...more->

Team Description & Purpose of Role

The IT 2nd line engineer maintains IT infrastructure and desktop environment of the company according specified service levels, participates on IT projects implementing agreed designs, working independently or as a part of larger team, if needed cross departmental. The engineer actively checks the environment for its health and ensures the pro-active actions are implemented following IT change management process. The engineer periodically reviews capacity of systems and provides inputs for capacity extensions and budget planning. The engineer implements necessary security and functional patches t---guarantee secure and operational desktop build.

Job Responsibilities

- Management of IT infrastructure s---that ...more->

Team Description & Purpose of Role

IT Operations team provide end-to-end support for all IT services available to internal users. The team maintain key internal IT systems including voice and deliver new solutions according the business needs. Voice responsibilities are covering all voice platforms used to support standard office users and customer facing departments with call centre functionalities. Video platforms support is shared with internal video support teams.

Job Responsibilities

- Define internal voice platform design (VoIP) and participate on its implementation 

- Analyse trends and resource forecast, plan future needs according to estimates 

- Consult hardware and software parts configuration – participate on cross-functional ...more->

Team Description & Purpose of Role

Our client is recruiting a Senior Automation Architect into the Cloud Automation/DevOps team. The team is responsible for developing products and internal tools which facilitate application deployment, network management, and value added services for the client’s cloud platform

Job Responsibilities

The role will involve working on the deployment automation projects (Lync deployment, CoreOS cluster deployment, MSSQL cluster deployment), network provisioning automation, creating the company’s DNS management system, and the global load balancing functionality for VDC. 

The candidate will be personally responsible to validate the product designs from the networking perspective, and have an active role in implementing the ...more->